Certificate of Supervisory Management

To provide supervisory level personnel (supervisors, potential supervisors, and professional level staff) with knowledge and skills required for effectively carrying out their responsibilities. The course develops a personal awareness, as well as an awareness of the people, activities, and management issues involved in achieving results in a challenging and dynamic work environment. The programme further focuses on developing skills through practical activities such as structured exercises, group discussions, and case studies.

It concentrates on the leadership actions for developing a team but also includes the key management skills of decision making, problem solving, performance analysis, conflict management, motivation and presentation.